Privacy Policy

1Information We Collect

Information you provide directly

When you request a quote, submit a contact form, or communicate with us, we may collect:

• Name and job title
• Business or company name
• Email address and phone number
• Pickup and delivery addresses
• Shipment details and special instructions

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system

2How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Arrange, schedule, and track your deliveries
• Send confirmations, updates, and delivery notifications
• Improve our website and service quality
• Comply with applicable laws and legal obligations
• Prevent fraud and protect the security of our systems

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3How We Share Your Information

We may share your information only in the following limited circumstances:

• Service operations: With drivers and dispatch staff solely to fulfil your delivery.
• Service providers: With trusted vendors (e.g. hosting, analytics) who process data on our behalf and are bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

4Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and analyze site traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some site features may not function properly without cookies.

We use cookies for:

• Remembering your preferences and settings
• Understanding how visitors use our site (analytics)
• Improving website performance and content

5Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission (HTTPS), access controls, and regular security reviews.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it.

7Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to certain types of processing, including direct marketing.
• Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 9.

8Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.